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Questions?
How do I check the status of my order?
Within 1-7 days, a shipping confirmation will be sent to you via e-mail. In this email, you will have a View Order button which will take you directly to the live tracking updates. Once on the tracking page, click on Track Your Package to follow the status of your order.
I changed my mind, can I cancel or modify my order?
Sure! Contact our Customer Support and we'll make sure to process your cancelation or modification request.
However, please keep in mind that any cancelation or modification request can be granted if it's still within 2 hours since the order was placed.
After 2 hours, the order will be in production and it will already be too late to process cancelation or changes in the order. Our Customer Support team operates 24/7 to serve you better! If you are emailing to request a cancellation or change in your order, this will not be confirmed until our team has responded to you.
I emailed to cancel my order but still received a shipment notification?
Our Customer Support team operates 24/7 to serve you better! If you are emailing to request a cancellation or change in your order, this will not be confirmed until our team has responded to you.
If you receive a shipment notification after having cancelled your order, please contact us as soon as possible at Contact Us and we will make sure your order is cancelled. We will fix it for you ASAP.
What if I don't get a confirmation email?
If you don't see a confirmation email in your inbox, check your spam folder or make sure that you entered the correct email address when you checked out.
Still can’t find it? Don’t worry, just Contact Us and we'll send it again.